Common Questions
What are your shipping and processing times?
We process and ship most orders within 4 business days. Ship times vary between 1 to 5 business days. Click here to see our shipping map for delivery windows based on where the gift is being shipped.
Does your billing allow my gift purchases to be properly billed to my corporate gift budget?
Yes! We've been working with large and small businesses for over 10 years. Our system is designed to support any kind of billing that your company requires.
Examples include:
1. Separate billing for different employees or branch offices on the same order
2. Separate billing for different budget line items on the same order (i.e. Marketing and HR).
Is there an easy way to purchase hundreds of gifts at once, but ship them to different locations?
Yes! Our Spreadsheet Order feature allows you to do this in just a few clicks.
Can I ship gifts directly to my customer?
Yes! Just input your customer's address when you place your order and we'll take care of the rest.
Do you offer discounts for buying in bulk?
We keep our margins as low as possible so that we can provide the most value we can to our customers. This is how we are able to offer world-class, award winning wines and goods for less than other gift companies offer ordinary off-the-shelf gifts. For this reason, we don't offer discounts for bulk purchases.
Do a portion of the proceeds from every gift get donated to a charity?
Yes. Sozo gives a portion of the proceeds of each gift box to a selection of hand-picked charitable organizations. Donations are made one time each year during the end of the first quarter of the year.
Does it cost more to custom engrave glasses?
We don't charge for custom engraved glasses finished with your company's logo.
Can you direct charitable proceeds from my gifts to my company’s charity/foundation?
The charitable organization that we use is set up to fill needs and serve a variety of life-honoring causes that align with nearly everyone's charitable priorities. We can however make exceptions on a case by case basis to support our customer's company's own charitable foundations.
What’s the unboxing experience like for my customer?
Each gift is packed by hand into a custom Luxury Collection gift box, filled with premium color-matched crinkle, finished with a linen-like label, and carefully shipped in our SecureShip packaging systen.
In addition to the packaging, each gift also includes a custom "thank you" note printed on partially-recycled paper.
Do you charge sales tax?
Due to state laws, we charge state sales tax on orders delivered to about 25 states (and counting).
Can I ship alcohol anywhere in the US?
Due to state laws and permitting, we are currently are not allowed to ship alcohol to the following states:
Indiana
Kansas
Maine
Michigan
Minnesota
Nebraska
New Hampshire
Ohio
Rhode Island
Vermont
West Virginia
Wisconsin
Wyoming
How much does shipping cost?
We don't mark up our shipping costs, and pass all of our savings to you. You pay the exact discounted business shipping rate that UPS and FedEx offer our company.
Every single gift box ships for a flat fee of $19.84
Ordering 4 or more gift boxes reduces your shipping costs to $6 per box when shipped to the same location.